Terms and Conditions

Effective Date: October 27, 2025
Business Entity: The Mentor Mom, LLC
Contact: [email protected]

These Terms and Conditions govern all coaching, education, and membership services provided by The Mentor Mom, LLC (“we,” “us,” or “our”). By purchasing or participating in any service or program, you agree to the terms below.

General Terms (Applies to All Services)
Mental Health Coaching
Parent Coaching
How to Get Your Toddler Talking Course
Big Picture Parenting Program and Membership
Mentor Mom Academy Membership
Modifications
Commitment to Ethical Practice
Severability and Entire Agreement
Contact
Acknowledgment

General Terms (Applies to All Services)

Nature of Services: All services and programs are educational and coaching-based. They are not psychotherapy, counseling, speech therapy, or medical treatment. Sessions and courses focus on mindset, personal growth, and practical strategies for parents and individuals. The coach’s role is to facilitate insight, accountability, and learning—not to diagnose, treat, or provide clinical intervention.

Client Responsibility: You must be 18 years or older to participate. You agree to engage voluntarily, communicate honestly, and take full responsibility for your choices, actions, and outcomes.

Coaching supports change through discussion, reflection, and strategy, not directive instruction.
Results depend on your own effort and implementation.
You will seek professional medical or mental health care if you experience distress or symptoms requiring therapy or treatment.

Confidentiality: Information shared during sessions is confidential except where disclosure is required by law (risk of harm, abuse, or court order). Digital records may be maintained for scheduling or administrative purposes and are stored securely. Sessions conducted through Kajabi, Zoom, or similar platforms use encrypted communication; however, absolute digital security cannot be guaranteed. Group or community settings are not confidential environments—participants are responsible for their own privacy and discretion.

Not a Substitute for Therapy or Medical Care: Coaching and parent education focus on skill-building, mindset, and education of research based strategies. They are not designed to address trauma, diagnose conditions, or provide mental health treatment. If you are in crisis, experiencing suicidal thoughts, or require medical care, you agree to seek immediate help from a licensed provider or emergency service.

Scheduling and Cancellations: All sessions must be scheduled in advance using the provided booking link. Sessions start and end on time. Late arrivals cannot extend the session. Cancellations must be made at least 24 hours before the scheduled session. Late cancellations or missed sessions are non-refundable. The Mentor Mom, LLC reserves the right to reschedule sessions in the event of illness, emergency, or technical failure.

Payment and Refund Policy: Payment is due at the time of booking or enrollment. Fees are non-refundable unless otherwise noted. Recurring subscriptions or memberships renew automatically unless canceled prior to the next billing date. Payments are processed securely through Kajabi, Stripe, or PayPal; The Mentor Mom, LLC does not store payment data. Declined or failed payments may result in suspended access until resolved.

Intellectual Property: All course materials, workbooks, downloads, and videos are owned by The Mentor Mom, LLC. They are for personal, non-commercial use only and may not be shared, republished, or used for professional teaching without written consent.

Results Disclaimer: The Mentor Mom, LLC makes no guarantee of specific outcomes or progress for parents, children, or families. Results vary based on individual effort, consistency, and personal circumstances.

Technology Disclaimer: Access to digital content may occasionally be interrupted by internet or platform issues beyond our control. The Mentor Mom, LLC is not liable for temporary outages, delays, or software updates that affect access.

Limitation of Liability: The Mentor Mom, LLC and its representatives are not responsible for indirect, incidental, or consequential damages resulting from participation or use of services. Total liability is limited to the amount paid for the product or service.

Dispute Resolution: If a dispute arises, both parties agree to attempt informal resolution through written notice and a 30-day good-faith negotiation period. If unresolved, mediation will occur in Kent County, Michigan under the American Arbitration Association rules before court proceedings.

Governing Law and Jurisdiction: These Terms are governed by the laws of the State of Michigan. All disputes shall be resolved exclusively in the state or federal courts of Kent County, Michigan.

Mental Health Coaching

This service supports mindset, emotional regulation, and personal development. Sessions help you identify patterns, clarify goals, and implement sustainable strategies for growth.

This is not therapy or clinical mental health treatment. No diagnosis, treatment plan, or documentation for medical, insurance, or legal purposes is provided. Clients in therapy or under medical care are responsible for disclosing that relationship to ensure ethical alignment.

Scheduling and Cancellation: Sessions require 24-hour notice for rescheduling. Missed or late-canceled sessions are non-refundable.

Scope: Focus areas may include self-awareness, goal setting, boundaries, stress management, and personal growth strategies.

Parent Coaching

Parent coaching offers education and strategies to strengthen parent-child relationships, improve communication, and manage challenging behaviors at home. It draws on developmental science and practical application, not medical or behavioral therapy.

Rescheduling: You may reschedule sessions with 24 hours’ notice. Sessions canceled with less notice are non-refundable.

Scope:

Understanding child development and temperament
Implementing developmentally appropriate strategies
Building consistency and confidence in parenting skills

Parents remain responsible for applying information and seeking professional support if concerns about their child’s development persist.

How to Get Your Toddler Talking Course

This parent education program teaches parents how to support their toddler’s communication at home. It provides developmental insight, practical activity ideas, and proven strategies to build engagement, imitation, and communication skills through daily routines.

This program is not speech therapy or clinical intervention. It does not replace evaluation or treatment by a licensed speech-language pathologist or early intervention provider.

Scope Includes:

Understanding how toddlers develop communication skills
Identifying communication roadblocks
Applying simple, play-based strategies in daily life

Purchases are non-refundable once access is granted. Lifetime access applies to course materials only; bonus resources or community access may have time limits as stated at purchase.

Big Picture Parenting Course and Membership

This program focuses on parenting mindset, positive communication skills, child development, and emotional wellbeing for parents. It is offered as:

Standalone Course: One-time purchase providing access to all modules, printable tools, and self-paced learning. No live coaching or community access is included. All sales are final.
Membership Option: A recurring monthly subscription including course content, group coaching, community access, and ongoing support. Billing renews automatically each month on the same date as purchase.

Cancellation Policy: You may cancel any time before your next billing date. Access remains active through the end of your current billing period and ends automatically thereafter. No prorated or partial refunds are issued for mid-cycle cancellations or unused time.

This program is educational and not a substitute for therapy or medical care.

Mentor Mom Academy Membership

This membership provides ongoing education, community, and mentorship for parents seeking continued support. It includes workshops, live Q&A sessions, and resource libraries designed for educational purposes only.

Billing: Membership renews automatically based on your selected plan.

Cancellation: You may cancel at any time prior to your next billing date. Access remains until the end of the current cycle. No refunds are issued for partial months or prior charges.
Access may be revoked for violation of community standards or disrespectful conduct.

Modifications

The Mentor Mom, LLC reserves the right to update or modify these Terms at any time. The most current version will always be posted on our website and applies immediately upon publication.

Commitment to Ethical Practice

The Mentor Mom, LLC operates under the professional standards of social work practice. As a Licensed Clinical Social Worker, I adhere to the ethical principles established by the National Association of Social Workers (NASW), including integrity, professional competence, respect for client dignity, and commitment to ethical decision-making.

All services offered through The Mentor Mom, LLC are provided in an educational and coaching capacity. Coaching sessions and parent education programs are conducted ethically and transparently, with respect for confidentiality, informed consent, and client autonomy.

Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain valid. These Terms constitute the entire agreement between you and The Mentor Mom, LLC and supersede any prior verbal or written agreements.

Contact

The Mentor Mom, LLC
Email: [email protected]
Location: Grand Rapids, Michigan

Acknowledgment

By purchasing, enrolling, or participating in any service, program, or course offered by The Mentor Mom, LLC, you confirm that you have read, understood, and agree to these Terms and Conditions.